Customer Support

Esri Singapore aims to provide world-class technical support to help our customers achieve success with Esri products, allowing them to make effective geospatial decisions and do work that makes a difference in our world. We know the importance of being available to you. That’s why we put as much effort into software support as we do in software development.

Sharing new information, being responsive to change, and working through problems and solutions together are part of our responsibility to provide a comprehensive and reliable technical support program.

// Useful Technical Information for ArcGIS 10

ArcGIS Server 10

GIS Services

Web APIs

Applications

Data Management

Help

Blog

Forums

Videos

Ideas

Knowledge Base

IInstallation Guides and Authorization


System Requirements for:

- Running ArcGIS Server 10 and its services

- Developing Solutions with ArcGIS Server 10

- Installing and using ArcSDE for supported relational database management systems with ArcGIS Server 10

- Supported Web browsers and mobile devices that are clients that connect to ArcGIS Server 10

 

ArcGIS Desktop 10

Mapping

Editing

Geoprocessing

Geodatabase

Catalog

Sharing

Customizing

Help

Blog

Forums

Map Template Gallery

Model & Script Tool Gallery

Imagery Samples Gallery

Videos

Ideas

Knowledge Base

Installation Guides and Authorization


System Requirements for:

- ArcGIS Desktop 10

- ArcInfo Workstation 10

- ArcReader 10


 

 

Contact Esri Singapore

  • Have a question? Write to us:
    Sales
    Training
    Technical Support
    My Order

    Tips to efficient resolution of your incident

  • To help resolve your problem most efficiently, please follow these steps before you contact Esri Singapore Support Services.

  • 1. Verify that the problem is related to your Esri Software (i.e., the problem results in an Esri software error message).

    The problem could be with the database, hardware, or network software, in which case you will need to contact that vendor. If necessary, we will work with you and the other vendor to track down the problem.

  • 2. Attempt to reproduce the problem to ensure that it isn't just a simple error or misstep.

    3. Determine whether the problem occurs on one, more than one, or all your workstations/servers.

    4. Determine whether the problem is specific to one, more than one, or all of your datasets.

    5. Determine whether the problem occurs randomly or consistently.

    6. If the problem is reproducible, check to see if any changes have recently taken place in your computing environment that might be responsible for the problem:

    • Version of the product, database, operating system, network software, etc.
    • Client or server components
    • Server configuration
    • Security settings
    • Other